Terrassist is a conceptual vehicle service spot finding application.
The Aim of application is to help customers from breakdown, accident, by finding
nearest service spots and recovery services.
UI/UX Designer | UX Researcher
Figma, Adobe Photoshop
Individual
Design Process
🔍 Research,interviews.
👤 User persona creation.
🏗️ User journey and Wireframing.
💻 Design and Usability testing.
Research
Survey I Did
I conducted a survey and interview with participants about their
experience in finding vehicle recovery service. All participants were between the age of 20 to 50 and
had experience with breakdown, accident, overheating engine and more issues
while travelling but they couldn't able to find the service sport nearby at a right time.
To find user needs, interviews were conducted to a representative sample of customers.
Idea of Terrassist was briefed to the interviewees and made them feel comfortable before asking questions.
Outcome from the survey
Responses from user interviews
"This idea seems impressive. It will help to save lot of time and hassle when my car breakdown."
"It would be helpful if the app could also displaying the estimated wait times at each center, so i can choose the one with the shortest wait."
"It would be great if the app could providing real-time information about nearby service centers."
Client Requirements
Should have a filter option to narrow down the results based on the type of service needed, like oil change, Tyre issues or engine repair.
Provide addidtional information about the service centers such as contact information.
Provide assistance information including nearby towing services or mechanics who can come to the location.
Problem Statement
People wants to get vehicle service on-time and get better service nearby, if the vehicle is crash, breakdown or have any other malfunction.
Solution
Provide better and shortest navigation to get service. Included vehicle assistance, Towing service, Tyre service to get services on time.
User Persona
With the surveys conducted, I came up with persona. Persona gave me a better understanding of who the customers are and what they want. Using them as a reference allowed me to create a user experience that would target their needs.
Oliver
Age: 29
Occupation: Marketing Manager
Oliver is a working professional who lives in a metropolitan city. He is a tech-savvy individual with a busy schedule. He owns a car and heavily relies on it for his daily commute to work and other personal activities. Oliver values convenience, efficiency, and reliable service. He is always on the lookout for solutions that can simplify his life and save his time.
Personality & Habits
• He is tech-savvy and relies heavily on his smartphone for managing his life. • He is interested in learning more about car maintenance and repairs. • He is willing to spend time for researching
Architecture
Regarding the established architectural goals, I identified tasks and user flows that would meet our user persona's needs, desires, and goals within the context of his life journey. Then i applied these flows to uncover an application sitemap to provide the most practical route to those goals. I designed wireframes to help illustrate and brainstorm some of the potential screen solutions before moving into UX Design.
User Flow
Wireframes
Final UI Design
Usability Testing
After the high-fidelity prototype was finalized. Participants from different walks of life were then recruited to take part in a usability test. Usability tests using the hi-fidelity prototype of the Terrassist App were conducted.
There were four tasks created to test the usability including, creating an account and logging in, finding Services.
The test goals included the following:
⦿ Identify any critical errors or incomplete task flows within the app
⦿ Evaluate if the user comes across challenges with navigation or design
⦿ Understand successful task flows and identify helpful UI features
Summary of Feedback
" It's all right there, shouldn't have any issues. "
" I like the feature of adding vehicle brand for searching company service nearby."
" Shortest routing of map is really helpful for directing easily to the service spot. "
Of the three tasks, all task flows were completed sufficiently and with expediency by all participants. All participants were impressed with the visual design, design patterns and nature of the navigation.
